Shipping & Return Policy
WHO DO I CONTACT FOR ASSISTANCE? |
If you ever need any help with the online store, please ask our lovely staff by email sales@francescacastellano.com or, get in touch with us by phone: (+44) 07493 159986. |
WHAT ARE MY PAYMENT OPTIONS? |
We accept payment via credit card (Mastercard, Visa), and Paypal. All prices are given in euro ⬠and are shown inclusive of IT/EU sales tax (VAT) at the current rate of 22% but exclusive of delivery costs. |
WHEN WILL MY ORDER BE SHIPPED? |
We aim to dispatch orders within 2 to 3 days, after we receive your payment. |
HOW MUCH WILL I PAY FOR MY SHIPPING? |
We deliver worldwide. Shipping is charged as an additional cost: this will appear on your order.
It also depends on the weight of your order and the country of destination.
A detailed price list of shipping fees per country can be found HERE.
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HOW DO I RETURN AN ITEM? |
If you are not happy with what you have received, please get in touch with us castellanofrancesca1990@gmail.com. |
HOW DO I CREATE AN EXCHANGE? |
We will heartily accept returns of items that you don not like and swap them for another one.
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